Grossinger Motors Arena strives to provide excellent service to all our guests, including those with special needs. The Arena recognizes the needs of persons with disabilities and meets or exceeds the requirements for compliance with the Americans with Disabilities Act (ADA). The Arena provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities.
Grossinger Motors Arena provides complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.
Accessible | Disabled Tickets
Accessible | Disabled seating is available in all price levels at any event. Tickets for accessible seating areas are available at Grossinger Motors Arena Box Office by calling 309-434-2679. When ordering tickets it is important to indicate that you require accessible seating so we can properly seat you. Please note that the number of seats available in the accessible seating area meets the requirements of the Americans with Disabilities Act (ADA) and other laws relating to accessibility, however, the number of seats is limited. Tickets for seats in the accessible seating areas are sold on a first come, first served basis.
Designated Parking Spaces for Persons with Disabilities
Designated parking spaces are available for guests with disabilities. These spaces are designated for vehicles displaying a current state-issued disability placard or license plate. The parking spaces designated for guests with disabilities are made available on a first-come, first-served basis.
Sign Language Interpreters
Grossinger Motors Arena is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate the request with at least two (2) weeks advance notice prior to the event. Please contact the Arena box office at 309-434-2679 to arrange.
Service Animals | Guide Dogs
Animals are prohibited in Grossinger Motors Arena with the exception of trained service animals for guests with disabilities. Service animals are welcome inside the venue, but must remain in control by the patron at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests or employees may be asked to escort the animal off the premises.
Restroom facilities in the Arena are accessible.